Terms of Service

Effective Date: April 21, 2026

1. Agreement to Terms

By accessing or using the Divine Built website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services

Divine Built provides web design, website redesign, digital marketing, and AI-powered business tools for local service businesses. Our services include but are not limited to:

• Custom website design and development
• Website redesign and optimization
• Search engine optimization (SEO)
• AI voice agents and chatbots
• Google Business Profile setup and management
• Social media management
• Ongoing website maintenance and support

3. Payment Terms

• Setup Fees: One-time fees are due before project work begins, as outlined in your service agreement or checkout
• Monthly Subscriptions: Recurring monthly fees are billed on the same date each month and are due upon receipt
• Late Payments: Invoices unpaid after 15 days may result in service suspension
• Refunds: Setup fees are non-refundable once work has begun. Monthly subscription fees are non-refundable for the current billing period

All prices are in US Dollars (USD).

4. Client Responsibilities

To ensure timely delivery, clients agree to:

• Provide necessary content (text, images, logos, branding) in a timely manner
• Respond to feedback requests and revision rounds within 5 business days
• Provide accurate business information for website content and directory listings
• Review and approve deliverables within the agreed timeline

Delays caused by late client responses may extend project timelines.

5. Intellectual Property

• Divine Built Retains: Ownership of all source code, templates, frameworks, design systems, and proprietary tools used in delivering services. These may be reused across client projects.
• Client Owns: All original content provided by the client (text, images, logos, branding), and the final website design as it applies to their specific business
• License: Upon full payment, clients receive a non-exclusive license to use their completed website and deliverables for their business purposes
• Portfolio Rights: Divine Built reserves the right to showcase completed work in our portfolio unless otherwise agreed in writing

6. SMS/Text Message Terms

By opting in to receive text messages from Divine Built:

• You consent to receive non-marketing text messages at the phone number you provided
• Messages are limited to request confirmations, appointment reminders, service updates, project notifications, audit and mockup delivery updates, and customer service replies. We do not send promotional or marketing messages through this program.
• Message frequency varies
• We do not charge for text messages, but standard carrier message and data rates may apply
• You may opt out at any time by replying STOP to any message
• For assistance, reply HELP or contact us at [email protected]
• Consent to receive texts is not required to purchase any service
• You must be at least 18 years of age to subscribe to SMS messages from Divine Built
• Carriers are not liable for delayed or undelivered messages

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Limitation of Liability

To the maximum extent permitted by law:

• Divine Built's total liability for any claim arising from our services shall not exceed the total amount you paid us in the 3 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for third-party service outages (hosting providers, CRM platforms, analytics tools, etc.)
• We do not guarantee specific business results (leads, revenue, rankings) from our services

8. Termination

• By Client: You may cancel monthly services with 30 days' written notice. No refund for the current billing period.
• By Divine Built: We may terminate services if payment is overdue by more than 30 days, if you violate these terms, or if you use our services for illegal purposes
• Effect of Termination: Upon termination, we will provide you with any client-owned content and assets. Access to Divine Built templates and proprietary tools will be revoked.

9. Warranties and Disclaimers

• Services are provided "as is" and "as available"
• We warrant that services will be performed in a professional and workmanlike manner
• We do not warrant uninterrupted or error-free operation of any website or tool
• We are not responsible for content accuracy — clients are responsible for the accuracy of their business information

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, disputes shall be resolved through binding arbitration in Orange County, California, in accordance with the rules of the American Arbitration Association.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with a new effective date. Continued use of our services after changes constitutes acceptance of the revised terms.

13. Contact Us

If you have questions about these Terms of Service:

Divine Built

Email: [email protected]

Website: divinebuilt.com